Content Developer, Intern

Posted on October 14th, 2010

Colorado CustomWare, Inc.
Position: Content Developer Internship

Position Summary
As a member of the Content Development team, the intern will work on online help for one or more CCI applications. The intern must have some experience writing technical documents, knowledge of HTML, and knowledge of usability. The intern will edit and organize content so that it is concise, consistent, and accurate. The candidate will be selected based on skills and fit with the company.
Responsibilities include:
• Review the existing online help to become familiar with it.
• Review and follow the company’s content development standards.
• Use CCI applications to revise and reorganize content and to test the completed online help.
• Work with programmers, subject-matter experts, and other content developers as required.
• Use MadCap Capture to capture and format graphics.
• Use MadCap Flare to:
 Create and revise online help topics.
 Create and use snippets, which are sections of content (both text and images) that can be re-used.
 Create and revise tables of contents.
 Create and revise index terms.
 Post completed online help on internal and external servers.

Desired Skills
• Preferred: Student working toward a degree in journalism with a technical emphasis
• Excellent written and verbal communication skills
• Excellent computer skills, including Microsoft Word and PowerPoint
• Good problem-solving and analytical skills
• Good organizational and time management skills
• Basic understanding of HTML and/or online help applications such as MadCap Flare or RoboHelp
• Comfortable with information systems
• Exceptional interpersonal and team-building skills including the ability to communicate with all levels of the organization
• Ability to work at a detailed level while maintaining an overall project perspective
• Ability to work both as part of a team and independently
• Ability to learn quickly, adapt to change, and think proactively

Desired Attributes
• Has integrity and honesty
• Has passion for customers, partners, and technology
• Has initiative, enthusiasm, positive attitude, creativity, and energy
• Is available, open, and respectful with others and dedicated to making them better
• Is willing to learn new tools
• Is willing to take on big challenges and see them through
Please send resume, cover letter, and a list of three references to:
employment@cci.ws
Subject line: Content Developer Internship
No phone calls or drop-ins, please.